I missed a generic work-related call at home tonight because I was busy, well, working, and it got me thinking – when I’m busy doing something I find that it’s not particularly productive to be interrupted for something completely off-topic.

On that note, I am a huge advocate of using e-mail for almost all communication and reserving the phone for truly urgent matters. As an example, a suggestion for a new feature or a chase-up on the progress of something is an e-mail. Conversely “The web site is throwing database errors all over the place” is a phone call.

[accidental snip - to be rewritten shortly]